Conflict occurs in every organization, group or family. It is natural and expected. The more important issue is how to effectively handle conflict with others. Using your emotional intelligence in conflict can help resolve confrontations and fallout. Likewise, a lack of emotional intelligence can result in much greater interpersonal conflicts. This workshop will help participants effectively manage those tense conversations and disputes and prevent conflicts from escalating.

At the end of this workshop, participants will:

• Understand an overview of Emotional Intelligence

• Recognize why conflict occurs

• Discover how emotional intelligence is used to resolve conflict

• Understand how emotional intelligence responses differ from other responses

• Develop strategies for dealing with conflict